RR Brothers and Logistics ("we," "us," "our") operates the website www.rrbrothers.cn and provides freight-forwarding and logistics services worldwide. This Privacy Policy explains what information we collect, how we use and share it, how we use cookies and advertising technologies such as Google and Meta (Facebook/Instagram), and the privacy rights available to you depending on where you live. By using this website, you agree to the practices described here.
1. Information We Collect
Information you provide directly: your name, company name, email address, phone number, shipment origin/destination, cargo details, and any other information you submit through our quote, contact, or tracking forms.
Information collected automatically: IP address, approximate location (country/city level), browser and device type, operating system, referring page, pages viewed, time spent on site, and general browsing behavior, collected via cookies and similar technologies (see Section 3).
Information from third parties: we may receive shipment status or account information from carriers, customs authorities, and logistics partners we work with to fulfil your shipment.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and prepare freight quotes
- Coordinate, track, and deliver shipments
- Communicate with you about your account, quote, or shipment status
- Operate, secure, and improve this website
- Measure website performance and marketing campaign effectiveness through analytics
- Show you relevant ads on Google and Meta platforms and measure their performance (only where permitted by your cookie choices and applicable law)
- Comply with legal, customs, and regulatory obligations
We do not sell your personal information for money. Where "sale" or "sharing" is defined broadly under laws such as the CCPA (see Section 7), our use of advertising cookies described below may qualify — you can opt out at any time using the methods in Section 4.
3. Cookies, Analytics & Advertising Technologies
This website uses cookies and similar tracking technologies to operate correctly, understand how visitors use our site, and to run and measure advertising campaigns. We use the following categories:
- Strictly necessary cookies — required for core site functionality (e.g. navigation, form submission, remembering your language preference).
- Analytics cookies (Google Analytics / Google Tag) — help us understand how visitors use this site (pages viewed, time on site, traffic sources) so we can improve it. Data is processed by Google in accordance with the Google Privacy Policy.
- Advertising cookies (Google Ads & Meta Pixel) — used to measure the performance of our ad campaigns on Google, Facebook, and Instagram, and to show you relevant ads for our services on those platforms and elsewhere (remarketing/retargeting). This means that after visiting our site, you may see RR Brothers and Logistics ads on other websites or social platforms. Data collected this way is processed by Google and Meta under their own privacy policies: Google Privacy Policy and Meta Privacy Policy.
Managing cookies and ad personalization: you can control or delete cookies through your browser settings at any time. To opt out of personalized advertising specifically, you can use:
- Google Ads Settings — control ad personalization from Google
- Google Analytics Opt-out Browser Add-on
- Meta Ad Preferences — control ad personalization from Facebook/Instagram
- Your Online Choices (EU) or Digital Advertising Alliance (US) — industry-wide advertising opt-outs
4. Legal Basis for Processing (EEA / UK Visitors)
Where the GDPR applies, we rely on the following legal bases: performance of a contract (processing your quote or shipment), legitimate interests (improving our website, preventing fraud, direct marketing), consent (analytics and advertising cookies, where required), and compliance with legal obligations (customs and regulatory requirements). You may withdraw consent for cookies at any time using the methods in Section 3.
5. How We Share Information
We share information only as necessary to run our business and services:
- With carriers, customs authorities, and logistics partners to fulfil your shipment
- With service providers who support our website, hosting, email, and advertising (including Google and Meta, as described above)
- Where required by law, regulation, legal process, or governmental request
- In connection with a merger, acquisition, or sale of business assets
We do not share your personal information with third parties for their own independent marketing purposes without your consent.
6. International Data Transfers
We operate from China and India, and our service providers (including Google and Meta) may process data in the United States, the European Union, and other countries. Where required, we rely on appropriate safeguards — such as Standard Contractual Clauses or equivalent mechanisms — for transfers of personal data originating in the EEA, UK, or other jurisdictions with data transfer restrictions.
7. Your Privacy Rights
If you are in the European Economic Area, UK, or Switzerland (GDPR): you have the right to access, correct, or delete your personal data; restrict or object to processing; receive your data in a portable format; withdraw consent at any time; and lodge a complaint with your local data protection authority.
If you are a California resident (CCPA/CPRA): you have the right to know what personal information we collect and how it's used, request deletion or correction, opt out of the "sale" or "sharing" of personal information (which may include advertising cookies — see Section 3 for opt-out links), and not be discriminated against for exercising these rights.
All other visitors: regardless of location, you may contact us at any time to ask what information we hold about you, request corrections, or ask that we delete information we no longer need to retain. We will honor reasonable requests to the extent required by applicable law.
To exercise any of these rights, contact us using the details in Section 11.
8. Data Retention
We retain personal information only as long as necessary to fulfil the purposes described in this policy — including ongoing shipments, legal, accounting, or regulatory requirements — after which it is deleted or anonymized.
9. Children's Privacy
This website and our services are directed at businesses and individuals seeking freight-forwarding services and are not intended for children. We do not knowingly collect personal information from anyone under the age of 16.
10. Data Security
We use reasonable administrative and technical safeguards to protect the information you share with us. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your privacy rights, contact us at info@rrbrothers.cn or +852 5488 6935, or write to us at 2F, Huale Building, No.57/57 Huale Road, Yue Xiu District, Guangzhou, China.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. We will post the updated version on this page with a revised "Last updated" date.